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Title: IT Help Desk Analyst
Job Code: L-ITI-01
Company: Liventus
Location: Northbrook, IL
Job Description:
The IT Help Desk Analyst will provide day-to-day hands on support to the organization's server and end user systems including laptops, desktops, servers, mobile devices and applications. This position interfaces mainly with internal employees and departments with some interaction with external clients. Common tasks include troubleshooting user desktop issues, building and configuring new PC's, performing various updates. Providing remote support for branch offices. Other areas of responsibility are LAN support, break/fix, software/hardware upgrades, patch management, Anti-Virus management, image management, application installs, user support and training, etc.

Job Responsibilities:
      Maintain detailed and up-to-date licenses and hardware/software inventory
      Laptop/desktop Deployments and Break/Fix/Troubleshooting (Windows and Macs)
      Printer / Fax Deployments and Break/Fix
      IT Equipment and Supplies Procurement
      Hardware/Software installs and upgrades
      Patch/Updates Management
      User Support and Training
      Manage IT Department documentation
      Perform Preventive Maintenance
      Basic LAN Support
      Active Directory support
      iPhone/ wireless devices deployment and support
      Microsoft Windows Application Support
      Microsoft Office Application Support
      Remote user Support
      VPN access Support
      Desktop Security
      AntiVirus Management and Support
      Other duties may be assigned
Job Requirements:
      Associate's or Bachelor's degree in a related field or IT related degree and/or combination of directly related work experience commensurate to 3-5 years experience
      Basic knowledge of WAN/LAN networking
      Desktop and Laptop Break/Fix experience
      Knowledge of remote diagnostics tools
      Mac OS experience a plus
      Desktop Security Best Practices required
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