
Transforming the Donor Experience for Fairfax Egg Bank Customers
See how Fairfax Egg Bank’s smart platform transformed donor management—enhancing efficiency, communication, and speed.
The premier frozen donor egg bank, Fairfax Egg Bank, provides a diverse selection of pre-screened, FDA-compliant donors to help recipients build their families. It is one of the most reliable donor egg sources in the world. Fairfax Egg Bank originated as part of the fresh donor egg IVF program at the Genetics & IVF Institute (GIVF).
The Challenge: Highly Detailed, Complex Medical Process
Fairfax Egg Bank faced a significant challenge in managing hundreds of donors moving through the highly detailed medical process. Each donor had multiple tasks to complete, each with different instructions and due dates. The existing system relied heavily on email communication between donors, FEB coordinators, and partnering clinics, leading to several inefficiencies:
Delayed Process: Slower donor progress meant reduced inventory for intended parents.
Complicated Task Management: Coordinators had to manually communicate instructions and deadlines.
Tracking Challenges: Monitoring donor progress and ensuring task completion was time-consuming.
High Administrative Overhead: The reliance on emails and paper/pdf forms resulted in wasted coordinator time and increased labor costs.
The Solution: A Smart, Streamlined Donor Mobile App
To overcome these challenges, Liventus developed the Donor Mobile App (DMA)—a Progressive Web Application (PWA) designed to enhance efficiency, communication, and donor experience.
Seamless Donor & Coordinator Communication – Real-time messaging and task management improve coordination.
Mobile-Optimized UI/UX – A user-friendly interface allows donors to access information, complete tasks, and track progress effortlessly.
Efficient Task Management – Coordinators can assign tasks, monitor donor activity, and streamline workflows.
Secure System Integration – The app integrates with WordPress for content management and .NET portal applications for secure data handling.
By leveraging cutting-edge web technology, Fairfax Egg Bank now delivers a faster, smarter, and more intuitive donor management experience.
Liventus has decades of experience modernizing technology for complex, highly regulated businesses. Reach out to our team at marketing@liventus.com or using the button below to schedule your personalized assessment.