Magento Support

Support Packages for Magento Open Source and Adobe Commerce

Ensure your eCommerce development needs take top priority with Liventus’s support packages. Each package reserves dedicated time with our certified Magento Open Source and Adobe Commerce developers.

Which Support Package is right for you?

Silver

  • 20 hrs/month
  • Security patches/extensions, minor support requests, development of small features
  • 4 business hours response time
  • 10% discount on Amasty extensions
  • Monthly Tenable security scan

Gold

  • 40 hrs / month
  • Includes features from standard package + pick from our list of additional support services below
  • 1 business hour response time
  • 20% discount on Amasty extensions
  • Monthly Tenable security scan

Platinum

  • Custom amount of hours
  • Extra features TBD based on your needs
  • Response time TBD based on custom quote
  • Discounts TBD at time of quote
  • Monthly Tenable security scan

*Response time based on time to respond to issue. Resolution time may vary.

Examples of support work we can do for your Magento site:

Maintenance

  • Magento version upgrades
  • Magento Extension Installation
  • Security Patches Installation
  • Code Audit
  • Code Repository
  • Quality Assurance and Testing
  • Backup Configuration
  • Anti-virus Scans & Analysis
  • Malware Scans & Analysis

Support

  • Extension Support & Enhancement
  • Dedicated Project Manager
  • Magento Admin Support
  • Email Support
  • 24/7 Site Monitoring
  • Remote desktop assistance
  • Training

Development

  • Development/staging environment
  • Front-end Design & Development
  • QA & Development Environments
  • Magento customizations
  • Custom module development

Don’t Just Take Our Word for It

Case Study: Responsive eCommerce Development French Kande moved to Magento 2 (Adobe Commerce), but the site was unresponsive.

Liventus came in and fixed instability, speed, and some custom features that were not functioning. After the site was stabilized, we still partner with French Kande providing ongoing maintenance and building new feature builds.