✘ Outdated Process: Clients still relied on faxing and phoning orders, which was inefficient in the modern digital era. This manual method resulted in delays and hindered the overall order processing cycle.
✘ Time-consuming: The manual order-taking method consumes significant time for Now Foods and its clients. Faxing and phoning in orders required manual handling and transcription, leading to productivity losses.
✘ Error-prone: The manual process was prone to errors, such as miscommunication, transcription mistakes, and order discrepancies. These errors caused delays, rework, and client dissatisfaction, impacting overall business performance.
✔ Integrated Automation: Developed a custom B2B ordering system that streamlined the order management process. Integrated the B2B ordering system with Now Foods’ existing Oracle ERP solution for seamless data flow.
✔ Custom-built Solution: Collaborated closely with Now Foods to understand their unique requirements and challenges. Tailored the B2B ordering system to meet their specific needs, ensuring a perfect fit for their business.
✔ Online Ordering: Enabled Now Foods’ retail clients to place their orders online through the B2B system conveniently. Provided a user-friendly interface that allowed clients to browse products, view inventory, and submit orders.
✔ Expedited Reorders: The custom B2B ordering system streamlined the ordering process, reducing the time required for reordering. Clients could easily access their order history, adjust, and place repeat orders efficiently.